{"id":9107,"date":"2024-09-02T08:32:54","date_gmt":"2024-09-02T06:32:54","guid":{"rendered":"https:\/\/casasoft.ch\/?page_id=9107"},"modified":"2025-10-17T16:11:41","modified_gmt":"2025-10-17T14:11:41","slug":"support-et-assistance","status":"publish","type":"page","link":"https:\/\/casasoft.ch\/fr\/support-et-assistance\/","title":{"rendered":"Support et assistance"},"content":{"rendered":"\n<div  class=\"\n        content-wrapper \n        content-wrapper--padding-top-default        content-wrapper--padding-bottom-none \n        content-wrapper--background-color-light2 \n         \n         \n         \n            \">\n    <div class=\"container\" >\n        <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"heading-module \">\n            <span class=\"cs-supertitle looks-like-h3\">\n            Support et assistance        <\/span>\n        \t\t\t\t\t\n        <h1 class=\"heading-module__title \">\n            Nos outils sont num\u00e9riques mais notre support est humain et personnel        <\/h1>\n    <\/div>\n\n\n<div class=\"text-module\">\n            <div class=\"text-module__text cs-text-thin\">\n            <p>Notre \u00e9quipe du support vous accueille par un \u201cBonjour\u201d, \u201cGr\u00fcezi\u201d, \u201cBuongiorno\u201d ou \u201cHello\u201d. Tout ne se passe pas toujours comme pr\u00e9vu et dans ce cas nous sommes volontiers \u00e0 votre disposition.<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>\n\n\n<div  class=\"\n        content-wrapper \n        content-wrapper--padding-top-default        content-wrapper--padding-bottom-default \n        content-wrapper--background-color-light2 \n         \n         \n         \n            \">\n    <div class=\"container\" >\n        <div class=\"acf-innerblocks-container\">\n<div class=\"heading-module \">\n            <span class=\"cs-supertitle looks-like-h3\">\n            CASASOFT vous aide dans toutes les situations        <\/span>\n        \t\t\t\t\t\n        <h2 class=\"heading-module__title \">\n            Cr\u00e9er un nouveau ticket de support        <\/h2>\n    <\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66%\"><div class=\"text-module\">\n            <div class=\"text-module__text cs-text-thin\">\n            <div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-8886\"><form id=\"wpforms-form-8886\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"8886\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/9107?wpforms_form_id=8886\" data-token=\"635d385117998c06d81b19104bb4897d\" data-token-time=\"1775544774\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-8886-field_1-container\" class=\"wpforms-field wpforms-field-select form-select-product wpforms-field-select-style-modern\" data-field-id=\"1\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8886-field_1\">Que rencontrez-vous comme souci ? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-8886-field_1\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][1]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Raison de la prise de contact<\/option><option value=\"Bug CASAONE\"  class=\"choice-3 depth-1\"  >Bug CASAONE<\/option><option value=\"Probl\u00e8me li\u00e9 au login\"  class=\"choice-10 depth-1\"  >Probl\u00e8me li\u00e9 au login<\/option><option value=\"Ajout de nouvel utilisateur CASAONE\"  class=\"choice-8 depth-1\"  >Ajout de nouvel utilisateur CASAONE<\/option><option value=\"Demande concernant les rapports\"  class=\"choice-9 depth-1\"  >Demande concernant les rapports<\/option><option value=\"Besoin d&#039;explications sur des fonctionalit\u00e9s\"  class=\"choice-5 depth-1\"  >Besoin d&#8217;explications sur des fonctionalit\u00e9s<\/option><option value=\"Probl\u00e8me relatif \u00e0 un site internet (CASAWEB\/CASAPROJECT)\"  class=\"choice-4 depth-1\"  >Probl\u00e8me relatif \u00e0 un site internet (CASAWEB\/CASAPROJECT)<\/option><option value=\"Autre\"  class=\"choice-7 depth-1\"  >Autre<\/option><\/select><\/div><div id=\"wpforms-8886-field_6-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"6\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-8886-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-8886-field_7\">Pr\u00e9nom <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8886-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-8886-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-8886-field_9\">Nom <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8886-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" required><\/div><\/div><\/div><\/div><div id=\"wpforms-8886-field_10-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-8886-field_10\">Entreprise <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8886-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" required><\/div><div id=\"wpforms-8886-field_18-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"18\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-8886-field_21-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-8886-field_21\">T\u00e9l\u00e9phone <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-8886-field_21\" class=\"wpforms-field-medium wpforms-field-required\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][21]\" aria-label=\"T\u00e9l\u00e9phone\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-8886-field_22-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-8886-field_22\">E-Mail <span 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focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 5 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-8886-field_28\"\n\t\tname=\"wpforms_8886_28\" \t\tvalue=\"\">\n<\/div><div id=\"wpforms-8886-field_25-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"25\"><label class=\"wpforms-field-label\" for=\"wpforms-8886-field_25\">Quelle est le niveau d&#039;urgence ? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-8886-field_25\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][25]\" required=\"required\"><option value=\"\ud83d\udfe2 Peu \u00e9lev\u00e9\"  class=\"choice-1 depth-1\"  >\ud83d\udfe2 Peu \u00e9lev\u00e9<\/option><option value=\"\ud83d\udfe0 Normal\"  class=\"choice-2 depth-1\"  >\ud83d\udfe0 Normal<\/option><\/select><div class=\"wpforms-field-description\"><br \/>\ud83d\udfe2 Peu \u00e9lev\u00e9: vous pouvez continuer \u00e0 travailler. R\u00e9ponse dans les 72 heures (jours ouvrables).<br \/><br \/>\n\ud83d\udfe0Normal: Il est important de s&#8217;occuper de ce probl\u00e8me rapidement pour ne pas impacter votre travail. R\u00e9pons dans les 48 \u00e0 72 heures (jours ouvrables) selon la priorit\u00e9.<br \/><br \/>\n\n<b>Remarque:<\/b> les probl\u00e8mes qui demandent un d\u00e9veloppement ne pourront pas \u00eatre r\u00e9solus dans les d\u00e9lais \u00e9nonc\u00e9s ci-dessus.<\/div><\/div><div id=\"wpforms-8886-field_24-container\" class=\"wpforms-field wpforms-field-hidden\" data-field-id=\"24\"><input type=\"hidden\" id=\"wpforms-8886-field_24\" name=\"wpforms[fields][24]\" value=\"fr\"><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"8886\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/casasoft.ch\/fr\/wp-json\/wp\/v2\/pages\/9107\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-8886\" class=\"wpforms-submit\" data-alt-text=\"Envoi...\" data-submit-text=\"Envoyer\" aria-live=\"assertive\" value=\"wpforms-submit\">Envoyer<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/casasoft.ch\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Chargement en cours\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:34%\"><div class=\"heading-module \">\n            <span class=\"cs-supertitle looks-like-h3\">\n            <br>Demander de l\u2019aide        <\/span>\n        \t\t\t\t\t\n        <h3 class=\"heading-module__title \">\n            Nous sommes l\u00e0 pour vous.        <\/h3>\n    <\/div>\n\n\n<div class=\"text-module\">\n            <div class=\"text-module__text cs-text-thin\">\n            <p>Notre \u00e9quipe est \u00e0 votre disposition pour vous aider et vous conseiller. Nous priorisons les tickets en fonction de leur urgence et nous vous contacterons dans les plus brefs d\u00e9lais.<\/p>\n<p><strong>Lundi \u2013 vendredi<\/strong><br \/>\n09h00 \u2013 12h00<br \/>\n13h30 \u2013 16h00<\/p>\n<p><strong>Les bureaux sont ferm\u00e9s pendant les jours f\u00e9ri\u00e9s dans le canton de Zurich.<\/strong><\/p>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n    <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9107","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support et assistance CASASOFT<\/title>\n<meta name=\"description\" content=\"Notre support est 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